Chat, phone, email, text and web forms land on one case, answered from the knowledge you approved, handed to a person the moment it should be, and kept on a record your auditors can verify.
We set up a workspace from your public pages and walk your team through a real conversation, hand-off and audit trail.
Every channel, one conversation
The assistant answers only from approved knowledge and shows the page it used. When a person is needed it hands off in place, and from that moment it steps back.
Account details are shared on a public channel only after the person proves the account is theirs.
Built for
The parts that usually take a year of integration work are already here, and they work the same for a government agency and a private company.
Card and Social Security numbers are removed before anything is stored. Account details are shared only after identity is proven. Every action is recorded in a tamper-evident log you can export to your own storage, with retention you set.
Your website, SharePoint, shared drives, PDFs and documents become one approved knowledge base. Staff review before anything is quoted; owners, expiry dates and a review queue keep it current.
Web chat, phone, email and shared mailboxes, SMS, web forms, and the contact-center desktop your agents already use. One conversation per person, whichever way they reach you.
Accounts, claims, cases, permits, records: looked up read-only, with only the fields you allow. Anything that changes a record waits for a person to approve it.
Run silently on real traffic first, replay your history, grade every answer, and go live channel by channel when the number clears your bar. One click back.
Single sign-on with Microsoft Entra, Okta, Google or any OIDC provider, automatic provisioning and removal of staff, Google sign-in for teams without SSO. We never hold a password.
One platform, every kind of service team
The vocabulary, the rules and the knowledge are yours. The reliability underneath is shared, so a county's residents and a company's customers get the same quality of answer.
Counties, cities, state agencies, transit, utilities, permitting, courts and 311.
"When is the deadline to appeal my assessment?"Clinics, health systems, dental and specialty practices, patient access teams.
"Can I reschedule by text?"Banks, credit unions, lenders, carriers, claims and policy service.
"What's the status of my claim?"Universities, school districts, admissions, financial aid, registrar and IT help desks.
"When is the tuition deadline?"Support teams that answer from a help center and hand tricky tickets to people.
"How do I reset my two-factor device?"Billing, outages, service changes and field work, on the phone and in the desktop.
"Why did my bill double?"Orders, returns, store hours and product questions across chat, email and text.
"Where is my order?"Management companies, housing authorities, HOAs and leasing offices.
"How do I submit a maintenance request?"Modular by design
Choose the models you trust for each job and switch any time. A provider having a bad day never becomes your outage, and data-residency rules decide where a model may run.
Launch a new team or organisation in minutes, with single sign-on and a go-live checklist. Or let them sign themselves up and start the same day.
The assistant runs silently on real traffic, your staff grade it, and a channel goes live only when the number clears your bar. One click back.
How it runs
Point it at your website, SharePoint, drives and documents. Your staff review and approve; nothing unapproved is ever quoted.
It answers every real question silently, your staff grade the answers, and nothing reaches the public until the number clears your bar.
Rules you write in plain English can only make the assistant more careful. Account details only after identity is proven. Every action on the record.
Built for public accountability
A tamper-evident log of everything the assistant and your staff did, exported to your own storage on a schedule. Identity comes from your directory, never from us.
A workspace built from your public pages in an afternoon, a real conversation with a hand-off and a full record, and shadow mode until your own numbers say go.