Chat, phone, email, text and web forms land on one case, answered from the knowledge you approved, handed to a person the moment it should be, and written to a ledger your auditors can verify.
We set up a tenant from your public pages and walk your team through a real conversation, hand-off and audit trail.
Works with the systems public-service teams already run
Every channel, one case
The assistant answers only from approved knowledge and shows the page it used. When a person is needed it hands off in place, and from that moment it steps back.
Record data is shown on a public channel only after the person proves the record with what it already holds.
Built for public-service work
Shared mailboxes, record look-ups, bilingual service, contact-center desktops, and a measured accuracy bar before anything reaches the public. The same platform, a different starter pack.
Parcels, appeals, permits and credits, answered from the pages the county already publishes.
Records looked up from a read-only replica of the assessment system, questions answered from approved pages with the source shown, every channel in shadow mode first and scored against the county's own history before the switch is flipped.
How shadow mode gates go-live →Representatives get the answer while the customer is still talking, and nothing writes back without their approval.
Agent assist inside the contact-center desktop with permission-aware retrieval over SharePoint, after-call summaries the representative edits and approves, secure pause honoured so card numbers never reach a model.
How write-backs stay in the outbox →Modular by design
One chain per task, in order, with fallback. Pin a provider for data residency or let a fast open-weight model front the phone with a stronger one behind it.
Launch an organisation in one call: tenant, starter pack, sign-in, first administrator, modules, and a launch sheet. Or let them sign themselves up.
The assistant runs silently on real traffic, staff grade it, and a channel goes live only when the number clears your bar. One click back.
The service infrastructure
Point Serviceplane at your website, SharePoint and documents. Staff review and approve; nothing unapproved is ever quoted.
Every message takes the full path, retrieval, policies, identity rules, and nothing generated reaches the public until staff have graded it against the bar.
Plain-English policies can only make the assistant more careful. Record data on a public channel only after identity is proven. Every action on a hash-chained ledger.
Built for public accountability
Events are hash-chained and append-only. Exports go to your own storage on a schedule. Identity comes from your directory, never from us.
A tenant from your public pages in an afternoon, a real conversation with a hand-off and an audit trail, and shadow mode until your own numbers say go.